• Aspiring IT support technicians, help desk staff, or desktop support professionals
• Entry-level IT professionals who want to build a strong foundational skill set
• Students or career changers seeking a recognized industry certification
• Individuals preparing to take the CompTIA A+ certification (Core 1 + Core 2)

• Basic computer familiarity (using OS, basic hardware, navigating menus)
• Preferably some exposure to computer assembly, software installation, or basic networks (helpful but not strictly required)
• A willingness to do hands-on lab work

• Assemble and configure mobile devices and laptops (components, connectivity, battery)
• Design and configure small network setups, manage IP addressing, and troubleshoot common network issues
• Identify, install, and configure PC hardware, peripherals, and storage subsystems
• Understand virtualization and cloud fundamentals and how they relate to modern IT environments
• Apply systematic troubleshooting methods to diagnose and remedy hardware and network faults
• Use diagnostic tools (multimeters, network testers, loopback plugs, cable testers)
• Handle component-level failure, replacement, and repair tasks
• Interpret logs, error codes, and system behavior to isolate failures
• Prepare for and succeed in the CompTIA A+ (Core 1) exam

• Installing and configuring laptop/mobile hardware (batteries, displays, WiFi modules)
• Configure mobile device connections, synchronization, accessories (USB, Bluetooth, docking)
• Display technologies, touchscreens, mobile device management (MDM)
• Repairs, component replacement (screens, batteries)

• Network protocols, ports, addressing (IPv4, IPv6)
• SOHO network configurations, IP assignment, WiFi setup
• Wireless standards (802.11 a/b/g/n/ac/ax), Bluetooth
• Common network hardware (routers, switches, modems, access points)
• Tools: cable tester, loopback plugs, crimpers
• VPNs, DNS, DHCP, NAT, port forwarding

• PC components: CPU, RAM, motherboards, chipsets
• Storage devices: HDD, SSD, NVMe, RAID
• Power supplies, cooling, connectors
• Peripheral devices: printers, scanners, displays
• Expansion cards, bus architectures, interfaces (SATA, PCIe, USB)
• System firmware / BIOS / UEFI

• Virtual machines, hypervisors, client-side virtualization
• Cloud service models (IaaS, SaaS, PaaS)
• Benefits and use cases of cloud and virtualization
• Basic cloud storage, synchronization, shared resources

• Troubleshooting methodology (identify, theory, test, act, document)
• Troubleshoot PC hardware issues: boot failures, component faults
• Diagnose storage, display, memory, power problems
• Network troubleshooting (wired & wireless): connectivity, signal interference
• Printer, peripheral, mobile device issue resolution
• Use of diagnostic tools and logs