AI+ Customer Service AP-210

Enhance Customer Experiences: Employ AI-Powered Service Solutions

  • Customer-Centric AI: Redefine service workflows with AI-powered personalization
  • Practical Execution: Implement automation tools to optimize CX and satisfaction
  • Ethical AI Integration: Covers trust-building and responsible AI practices
  • Competitive Edge: Learn to enhance communication and service delivery at scale

AI+ Customer Service AP-210

Virtual Instructor Led Online Schedule

Virtual Instructor-Led Online Training

Duration

1 Day

Price

$995.00

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Virtual Instructor-Led Online Training

Duration

8 Hours (Self-Paced)

Price

$195.00

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Interested in group training?

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Schedule Course Outline

Course Schedule

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Course Outline

  • Customer Service Executives: Enhance your skills by integrating AI to optimize customer interactions and service delivery.
  • Technology Leaders: Leverage AI solutions to transform customer service strategies and improve operational efficiency.
  • Customer Experience Professionals: Apply AI-driven insights to create personalized, seamless customer journeys.
  • Students & Fresh Graduates: Develop future-proof skills in AI-driven customer service to stay ahead in the evolving job market.
  • Business Analysts: Integrate AI tools to analyze customer data and optimize service delivery strategies.  
  • Candidates should possess a basic understanding of business operations and the role of customer service in organizational success. 
  • Basic familiarity with digital tools, software, and the underlying concepts of AI is expected. 
  • An insight into strategic decision-making processes within organizations, especially related to technology adoption and customer service improvements.
  • Genuine curiosity and openness to explore how AI can be applied to transform customer service practices and create value for businesses. 
  • Data Collection and Analysis for AI
  • AI Solution Implementation Strategies
  • Customer Experience Optimization with AI
  • Ethical Considerations in AI Deployment
  • Future Trends in AI for Customer Service
  • Crafting AI Strategies for Organizations
  1. 1.1 Overview of AI
  2. 1.2 Relevance of AI in Customer Service
  1. 2.1 Overview of Machine Learning
  2. 2.2 Natural Language Processing (NLP)
  3. 2.3 Deep Learning and Neural Networks
  4. 2.4 AI-Driven Analytics
  1. 3.1 Gathering Customer Data
  2. 3.2 Data Quality and Integrity
  3. 3.3 Analyzing Data for Insights
  4. 3.4 Applying Insights to Enhance Customer Service
  1. 4.1 AI Solutions for Customer Service
  2. 4.2 Integration into Customer Service Systems
  3. 4.3 Training and Change Management
  4. 4.4 Measuring the Impact of AI on Customer Service
  1. 5.1 Using AI to Create Personalized Customer Interactions
  2. 5.2 Increasing Service Efficiency with AI
  3. 5.3 Case Studies: Successful AI Implementations in Customer Service
  1. 6.1 Ethical AI Use in Customer Service
  2. 6.2 Building Trust through Transparency
  3. 6.3 Compliance with Data Privacy Regulations
  1. 7.1 Emerging Trends and Advancements in AI Technologies
  2. 7.2 Innovative Use Cases for AI in Customer Service
  3. 7.3 Preparing for AI Evolution in Customer Service
  4. 7.4 Ethical and Societal Considerations
  1. 8.1 Developing Strategic Plan for AI Implementation and Evolution
  2. 8.2 Cultivating an AI-Driven Culture
  3. 8.3 Overcoming Challenges and Measuring Success
  1. 1. What Are AI Agents
  2. 2. Types of AI Agents
  3. 3. Applications and Trends of AI Agents in Customer Service

Virtual Instructor-Led Online Training

Duration

1 Day

Price

$995.00

Contact Us

Virtual Instructor-Led Online Training

Duration

8 Hours (Self-Paced)

Price

$195.00

Contact Us

Interested in group training?

Contact Us